We understand that many in our community will be concerned about what the next few days and weeks will bring, our practice team are also concerned but are working hard to continue to provide care.
As a team, we are reviewing national guidance daily and adopting new ways of working to keep you, our patient community, safe. Minimising your exposure to COVID-19 symptoms and saving the lives of the most vulnerable people in our community is our priority.
At the same time we need to keep our teams safe and well so they can keep on working to provide patient care.
We understand that these are difficult and worrying times. We have been saddened and dismayed by the verbal abuse our reception and Admin team have experienced on the phone and in person this week from a small number of patients. It is unacceptable and will not be tolerated.
We are genuinely sorry if you are inconvenienced by having to wait a bit longer on the phone than you usually would or if you have to queue a few minutes to collect your medication.
At this time none of us know how long this disruption is likely to continue for, so we ask that ALL of our patients are kind to our team. It’s a very worrying and stressful time for them also, some of our team suffer ill health, some of our team have young families, they are choosing to work and not self-isolate in order to provide an essential service and they deserve your respect.
RE: Coronavirus (COVID-19) and requests for fit notes (Med3)
Sick note requests in relation to being off work. By law, medical evidence is not required for the first 7 days of sickness. For any period of illness less than 7 days you can self-certify.
In light of the emerging COVID-19 crisis it is likely a vast amount of people will be self-isolating in accordance with advice provided by the Government and Public Health. In these cases, your GP will not be able to issue you a sick note. We expect your employer to be sympathetic towards the circumstances.
If you remain unwell and unfit to work over seven days, the advice is to visit www.111.nhs.uk and complete an online self-assessment.
General Practice is under a lot of pressure and needs to prioritise the healthcare needs of patients who are acutely unwell. We hope that you understand the current situation and sorry for any inconvenience.
You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician.
It may take time for any support offered through this service to arrive. Wherever possible you should continue to rely on friends, family and wider support to help you meet your needs.
You can register yourself, or on behalf of someone else.
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. http://www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. https://safelives.org.uk/news-views/domestic-abuse-and-covid-19
IRISi interventions: irisi.org/iris/find-your-local-iris-site/